Terms of Service

Version 1.0 - 2 Januari 2026

  1. Acceptance of Terms

By installing or using the App or related services (the "Services"), you agree to these Terms. The agreement is between you (the Shopify merchant) and PureLabs (a trading name of KrachtOnline) ("we", "us", "our"). If you do not agree, do not install or use the App.

If you use the Services for a company, you confirm you have authority to bind that company to these Terms.

2. Changes to Terms

We may update these Terms at any time. We will post the updated Terms with a revised Last Updated date and may notify you via the App, Shopify admin, or email. Continued use means acceptance.

3. Scope of Services

The App integrates with Shopify (including Shopify Admin API and webhooks) to provide inventory related functionality. Features may change over time. We do not guarantee uninterrupted or error free operation.

4. User Accounts and Responsibilities

You are responsible for your Shopify account security and for configuring and using the App correctly. You should verify inventory changes in your store. Contact us if you suspect misuse.

Support: support@purelabs.app

5. Permitted and Prohibited Uses

You may use the Services only for lawful business purposes. You must not:

  • Use the Services for unlawful, deceptive, or fraudulent activities.

  • Disrupt the Services, bypass security, or introduce malware.

  • Access other stores, accounts, or systems without authorization.

  • Reverse engineer, copy, or resell the App without permission.

  • Use the Services in an excessive or abusive way (for example, abusive API usage).


We may apply rate limits and may suspend or restrict access to prevent misuse or protect the Services.

6. Intellectual Property Rights

We own all rights in the App and Services, including software, documentation, and branding. You receive a limited license to use the Services during your subscription.

7. User Content and Uploaded Data

Our Service may allow you or your customers to submit or upload content (“User Content”). For example, customers might upload an image or enter text as part of a custom product order, which is then processed by our App on your behalf. You retain ownership of your User Content. However, by using the App, you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, and store your User Content solely for the purpose of operating and improving the Service. This license allows us to, for example, transmit the content to your Shopify order records, display it in your admin dashboard, or temporarily cache files to speed up delivery.

You are responsible for ensuring that any User Content submitted through the App (whether by you or by your end-users/customers) complies with applicable laws and does not violate any third-party rights. By using the App, you represent and warrant that you have obtained all necessary rights and consents for any content uploaded or provided via the Service. We do not pre-screen User Content, but we reserve the right to remove or disable access to any User Content that we determine may violate these Terms or the law.

No Sensitive Personal Data: You should not use the App to collect highly sensitive personal information (such as credit card numbers, social security numbers, health information, etc.) from your customers, as the App is not designed for secure storage of such data. We are not liable for any exposure of sensitive data collected in violation of this guideline.

We claim no ownership over User Content; however, any content you submit must adhere to the Permitted Use terms above. You agree that we have no responsibility or liability for any User Content, and you will indemnify us for any claims or damages arising from User Content you provide (see Indemnification section below).

8. Fees and Payments

Free and Paid Plans: Our App may be offered with both free and paid subscription plans. Where a paid subscription is required (for premium features or continued use after a trial), you agree to pay all fees stated at the time of upgrade or installation. Any charges will be billed via your Shopify account’s billing mechanism (i.e., added to your Shopify invoice) or via an approved payment method through Shopify’s Payments system. All fees are in the currency specified (e.g., USD) and are exclusive of any taxes (such as VAT or sales tax) that may apply. You are responsible for paying any such taxes or governmental charges.

Trial Periods: If we offer a free trial for the App, the trial duration and terms will be communicated during installation or on our App listing. After the trial period ends, you will need to choose a paid plan to continue using the Service without interruption. If you do not subscribe to a plan, your access to paid features may be suspended once the trial expires. Please note that even during the trial, these Terms are fully applicable, and by continuing to use the App after the trial you consent to be charged for the Service going forward.

No Refunds: All subscription fees and charges are final and non-refundable, except as required by law. We do not provide pro-rated refunds for unused time on a subscription or for downgrades/cancellations mid-billing cycle. If you cancel the Service or uninstall the App, you will not be charged further fees from the next billing cycle, but you are responsible for any fees already incurred for the current billing period. In the event of any chargeback or payment dispute initiated by you, we reserve the right to suspend your access until the dispute is resolved and to recover any amounts due.

Cancellation: You can cancel by uninstalling the App. Uninstalling stops future charges after the current billing period, but incurred charges remain payable. Save any data you need before uninstalling.

9. Termination

We may suspend or terminate access if you violate these Terms, do not pay fees, misuse the Services, or for legal or security reasons. We may also suspend for maintenance.

On termination, you must stop using the App and uninstall it. Key sections survive termination, including IP, disclaimers, limitation of liability, and indemnification

10. Disclaimer of Warranties

The Services are provided “as is” and “as available”. We make no warranties or representations of any kind, either express or implied, about the Service. To the fullest extent permitted by law, we disclaim all warranties, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not guarantee that the App will be uninterrupted, error-free, secure, or free of viruses or other harmful components.

Your use of the App is at your sole risk. While we endeavor to provide a useful and reliable service, we do not warrant that the results obtained from the use of the App will meet your expectations or that any defects will be corrected. The information and materials provided via the App (such as help content or templates) are for general informational purposes and we do not warrant their accuracy or completeness.

11. Limitation of Liability

To the maximum extent permitted by law, we are not liable for indirect or consequential damages, lost profits, lost revenue, lost data, or business interruption. Our total liability is limited to the fees you paid in the 12 months before the event giving rise to the claim.

12. Indemnification

You agree to indemnify and hold us harmless from claims, damages, liabilities, and expenses (including reasonable legal fees) arising from your use of the Services or violation of these Terms or laws.

13. Privacy and Data Processing

The Privacy Policy applies to your use of the Services. You confirm you have a lawful basis to provide store data to us and to instruct us to process it for providing the Services. We only process data that is technically necessary for the App.

14. Confidentiality

Both parties will treat non-public information received from the other as confidential and use it only to perform obligations under these Terms.

15. Governing Law and Disputes

These Terms are governed by Dutch law. Disputes will be submitted to the competent courts in Rotterdam, the Netherlands, unless mandatory law provides otherwise.

16. Communications and Notices

We may send notices electronically (email or in-app). You agree electronic notices satisfy legal communication requirements.

17. Contact Information

PureLabs (trading name of KrachtOnline)

De Hooght 58, 3353CP Papendrecht, The Netherlands

Email: support@purelabs.app

18. Miscellaneous

  • Entire Agreement: These Terms and the Privacy Policy form the entire agreement.

  • Severability: If a provision is unenforceable, the rest remains in effect.

  • No Waiver: Not enforcing a provision is not a waiver.

  • Assignment: You may not assign these Terms without consent. We may assign to an affiliate or in a merger or sale.

  • Third-Party Services: Shopify and other third-party services are governed by their own terms and policies.